FREQUENTLY ASKED QUESTIONS

At Ponderosa Veterinary Clinic, we believe in empowering each of our guests with thorough, transparent, and ultimately helpful information so you may feel confident in your pet’s experience with us. Below are various questions we often hear so that you can be informed. For additional information, keep an eye on our blog or contact us today, and one of our knowledgable, compassionate team members will help.

What type of animals do you see?

Ponderosa Veterinary Clinic welcomes dogs and cats of all breeds and ages!

Do I need an appointment for my pet to see a veterinarian?

We highly recommend that you make an appointment for your pet. You can call our office at 719-433-7671 or fill out the contact form on our website to schedule an appointment. If it is an emergency, give us a call and we’ll see what we can do to make sure that your pet gets seen as soon as possible.

Where are you located?

Ponderosa Veterinary Clinic is located off of Black Forest Road, on Foxtrot Lane. We are on the bottom floor of the two-story building. You can get more detailed directions here, or if you are having difficulties finding our office, you can call us any time.

Where do I park?

Once you turn onto Foxtrot Lane, you’ll see our building on the right. We have a dirt parking lot where you can park anywhere along the front of our building, or along the edges. We are fully handicapped accessible inside the building. If you need a handicapped parking space, give us a call ahead of time, and we will reserve a spot for you.

Do I need to do anything to prepare for my appointment?

If it is your first time visiting us, please bring or have your prior veterinarian send over any documents and records regarding your pet’s health. We also ask for your pet’s current vaccination records. You can also call us before your appointment, and we can get the records from your previous vet.

How long should I expect to wait when I arrive?

We do our best to get you in as soon as possible to see our veterinarians. If there are emergencies, we will get them taken care of.

Do you take CareCredit or any other type of pet insurance?

We do accept and offer CareCredit. If you have pet insurance, we can provide a detailed bill that you can submit to your insurance company.

Do you offer payment plans?

We do not offer payment plans at Ponderosa Veterinary Clinic. Payment is due at time of service.

Where do I take my pet in case of emergency?

If there is an emergency during business hours, please call our direct phone line and we’ll do what we can to get you seen ASAP. If you have an emergency when our office is closed, we recommend that you call a nearby animal hospital that is open 24 hours. We recommend Powers Pet Emergency for 24/7 ER Care.

How may I receive a copy of my pet's medical records?

After your appointment, we will be happy to print out a copy of your visit or any of the records that we have on file. If you are not at the clinic, you’re more than welcome to give us a call or send us an email to request your pet’s medical records. We can also fax them to whoever needs them.

How often should I bring my pet in for wellness exams?

We recommend that you bring your pet in at least once a year for a wellness exam! Even if your pet is in good health, we look over heart and lung health, eyes, ears, skin, any changes in weight, behavior, or physical appearance in terms of lumps and swelling, and more. We check for things that you may not notice on the surface and prevent any possible issues from developing. This is also a great time to ask our veterinarians any questions that you might have.

If your dog is older, we recommend bringing them in for a wellness exam more frequently than once a year. Preventative care will vary based on your animal’s age, breed, and lifestyle.

Can you microchip my pet?

Yes! We offer microchipping for your dog and cat. Call to schedule an appointment or learn more about microchipping.

WHAT TO EXPECT

What To Expect

As a new patient to Ponderosa Veterinary Clinic, we want to ensure you have all the information you need to be as comfortable as possible. Learn more about what to expect during your visit and feel free to give us a call if you have any additional questions.

MEET THE TEAM

Meet The Team

Learn more about the outstanding members of our veterinary staff that may be taking great care of your dog or cat. We believe in treating every pet like family, so get to know our family of veterinarians.

PET TIPS FROM YOUR LOCAL VET

Learn more about various ways to ensure your pet is thriving each and every day as well as great community tips from those who love to get out and explore Colorado Springs with their pet. It is important for us to keep up with the latest health information for dogs and cats and to share it with you as well as answer any questions you may have.

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BEST VET IN COLORADO SPRINGS

We love living and playing in Colorado Springs, so it is important to us to share information about how you can enjoy this beautiful city with your pet, how you can keep them safe in rather unpredictable Colorado weather, and genuine tips about how to keep your pet safe, happy, and healthy so that you can spend as much time with them as possible. Whether you are in need of preventative care such as wellness or dental exams, want to take a deeper look at your pet’s health with digital x-rays or blood work, or need any other expert service that we may provide, then contact our team today to learn more about how Ponderosa Veterinary Clinic can help you and your pet.

At Ponderosa Veterinary Clinic, we are proud to provide compassionate services while empowering pet owners with transparent information in order to make the best decisions for their pets.

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